Terms of Business

We are committed to a policy of fair-trading and we shall make every effort to ensure that you have an enjoyable holiday with us. When you, as lead booker for your party, make a booking with us and we accept it, a legally binding contract is made with you. Your basic responsibility is to pay us the price of your holiday and accept the stated liabilities should you wish to alter or cancel any of the confirmed arrangements. Our responsibility is to provide you with the holiday you have booked. The terms and conditions below clearly spell out our obligation to you and your commitment to us, please read these and the Essential Travelling Information carefully before you make a booking.

Introduction

This web site contained herein (collectively, the “Site”) make available information on The Inner Temple and transient stay facilities owned, managed or franchised by The Inner Temple. The terms of business set out below (“Conditions”) apply to your use of the Site including the use of the information services offered on the Site. In accessing, using, viewing, transmitting, caching or storing this Site or any of its services, functions, materials, or contents, you shall be deemed to have agreed to each and all the Conditions and notices in this Site without modification. Further,
you agree to be bound by these Conditions so please carefully read this section before proceeding. If you do not accept these Conditions, you must refrain from using the Site. These Conditions must be read in conjunction with any other applicable terms and conditions governing the use of the Site.

1. Site
   The Site makes available information relating to villas and resorts owned or managed by the The Inner Temple , a company constituted under the laws of India.
2. Trademarks
   The Site contains the name, trade and service marks, logos, devices of “The Inner Temple” and other valuable trade and service marks owned by The Inner Temple. The Inner Temple is protected from copying and simulation under national and international laws and may not be reproduced, copied or otherwise used in any manner whatsoever, on any material whether tangible or intangible, without the express prior written permission and consent of The Inner Temple. Without limitation, you must not use any of he said trade or service marks, either alone or in conjunction or combination or variation with other trade and service marks, logos and devices:
   1. In or as the whole or part of your own trademarks;
   2. In connection with activities, products or services which are not undertaken or
   3. provided by The Inner Temple;
   4. In a manner which may be confusing, misleading or deceptive; or
3. Copyright
   The Site is the copyrighted property of The Inner Temple. The information, text, graphics, images, photographs, videos, sounds, links and all other information and software published or otherwise contained in the Site (“Information”) are owned exclusively by The Inner Temple and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of The Inner Temple. Unauthorized use of the Site and/or the materials contained on the Site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is strictly prohibited.
4. Your use
   The Site is for your personal non‐commercial use and the Information may be downloaded or printed by you solely for that purpose. You may only use the Site if you are at least 18 (eighteen) years of age and can enter into binding contracts (the Site is not available for use by minors). You are responsible for maintaining the secrecy of your passwords, login and account information. You will be financially accountable for all uses of the Site by you and anyone using your password and login information. The right to use the Information is a license only, not a transfer of title, and is subject to the following restrictions:
   
   
   1. The information may not be used for any commercial purpose or public display, performance, sale or rental;
   2. No copyright or other proprietary notices may be removed;
   3. The information may not be transferred to another person;
   4. Software may not be interfered with in any manner;
   5. Every person downloading, reproducing or otherwise using the Information must prevent any unauthorized copying of the Information;
5. You will only use the information for lawful purposes and in accordance with these Conditions. In addition, you agree that you will not use robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior written consent of The Inner Temple  (such content is deemed given for standard search engine technology employed by internet search web sites to direct internet users to the Site).
6. Liability Disclaimer & Exclusion
   In no event shall The Inner Temple  be responsible for any direct, indirect, special, incidental or consequential loss or damage, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of:
   1. Your use of the Site or any Linked Web Site; or
   2. Your use of or reliance on Information or any other material accessed through the Site including via any Linked Web Site including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information.
7. The limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis even if we have been advised of the possibility of such damage.
   If you are dissatisfied with the use of the Site, or any of the products offered in connection therewith or associated terms & Conditions therewith, as the case may be, your sole and exclusive remedy shall be to discontinue use of the Site.
8. Specific Warnings
   You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you.
   You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, corrupted data, worms, other instructions or design that would erase data or programming or cause the Site or any equipment or system to become inoperable or incapable of being used in the full manner for which it was designed, or be subjected to malicious computer code, computer program routine or process or other forms of interference which may damage your computer system. Without limitation, you are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. For the removal of doubt, The Inner Temple  does not accept responsibility for any interference or damage to your computer system which arises in connection with your use of the Site or any Linked Web Site.
   The Inner Temple  does not guarantee or warrant that any material available for downloading from the Site or any Linked Web Site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements for accuracy of data input and output. You must ensure that any information which you provide to The Inner Temple  is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of The Inner Temple  or the Information or which may detrimentally interfere with or surreptitiously intercept or expropriate any The Inner Temple  system, data or information.
9. Linked Websites
   The Site may contain links to other web sites (“Linked Web Sites”). Those links are provided for convenience only. The Inner Temple  provides such links solely as a convenience to you and for information purposes only. The Inner Temple  has not reviewed all of the information on these other websites. You acknowledge and agree that The Inner Temple  does not have any control over the content or availability of Linked Web Sites and accepts no responsibility for the content, privacy practices or any other aspect of Linked Web Sites.
   Links with Linked Web Sites should not be construed as an endorsement, approval or recommendation by The Inner Temple  of the owners or operators of those Linked Web Sites, or of any information, graphics, materials, products or services referred to or contained on those Linked Web Sites. If you decide to access the Linked Web Sites, you do so at your own risk.
10. Termination of Access
    If you breach any of these Conditions your license to use the Site will terminate immediately without the necessity of any notice being given to you. Otherwise access to the Site may be terminated at any time by The Inner Temple without notice.
    The provisions of these Conditions excluding, limiting and disclaiming the liability of The Inner Temple will nevertheless survive any such termination.
11. Communication
    With respect to all communications made to The Inner Temple on or through the Site including, without limitation, feedback, questions, comments and suggestions (the “Communications”): (a) no right of confidentiality shall apply to the Communications and The Inner Temple shall have no obligation to protect the Communications from disclosure; (b) The Inner Temple shall be free to reproduce, use, disclose and distribute the Communications to others; and (c) The Inner Temple shall be free to use any ideas, concepts, know‐how or techniques contained in the Communications for any purpose whatsoever, including, without limitation, the development, production and marketing of products and services that incorporate such information.
12. Privacy
    IHCL respects the privacy of the users of this Site. Your use of the Site is subject to IHCL Privacy Policy. If you would like to view the privacy practices please review our Privacy Policy available on the Site. By using our site, you consent to your personal information being processed as set out in our Privacy Policy.
13. Governing Law
    Substantive laws of the Republic of India

Our Commitment To You

1. Providing Your Holiday
   Prior to receipt of your non-refundable deposit we will send you instructions to complete our booking form and details of exactly what is booked for you. At this stage The Inner Temple has accepted your booking in accordance with the terms laid down in these booking conditions. Please check your confirmation mail carefully. You must contact us straightaway if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us.
2. Occupying/vacating your accommodation
   The earliest check-in time is 14.00 hrs. We try to accommodate earlier arrival times but this cannot be guaranteed. In order that our properties are adequately prepared for new arrivals, we must ask you to vacate the villa by 11.00 hrs on the day of your departure.
3. If We Have To Cancel Your Holiday
   In the unlikely event that we have to cancel your holiday through circumstances beyond our control, we shall make every endeavour to offer you suitable alternatives (without any charge to you). If the alternative is not acceptable to you, you should notify us by return and we will refund ALL monies paid. The above offer will not apply where the cancellation by us arises out of non- payment or late payment on any part of the cost of the holiday when cancellation charges will apply.
4. Circumstances Beyond Our Control “Force Majeure”
   The Inner Temple shall not be liable for any loss or damage arising from any matter outside the reasonable control of the company, including (but not limited to) Acts of God, War, Civil Disturbance, Strikes or other Industrial Actions, Acts of Government or failure of public supplies. For example telephone and cable TV services, water and electricity supplies. Neither is the company responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond the control of the company. We do not accept liability where the performance and/or prompt performance of our contract is affected or prevented by reason of circumstance amounting to force majeure.
5. Our Liability To You
   We are not liable for any claims for emotional or psychiatric injury or distress, loss or damage to your baggage, and loss or damage or anything occurring from the results of theft or attempted theft. Our maximum liability in any claims will be limited to the cost of your holiday. Our obligations, and those of our suppliers providing any service or facility, should be to do so with reasonable skill and care. Standards of, for example safety, hygiene and quality vary. Sometimes these standards will be lower than those expected in developed countries. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs. If any international convention applies to or governs any of the services or facilities included in your holiday arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded. If you choose to issue court proceedings against us (subject to your compliance with our complaints procedure) then you must do so within two years of your return home. Other than that set out above and as detailed elsewhere in these booking conditions we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday.
6. Property safety
   We do not claim that any villa is totally child friendly or safe and care should always be taken, especially around the pool areas (which are unfenced) with supervision being given to children. We do make efforts to ensure that reasonable care has been taken to address matters within the borders of the properties. Some villas are better suited than others for young children and the less mobile, so we advise you to fully investigate the suitability of the property before you book. If you have any concerns about the safety of your villa please contact the local office immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible. The villas have staircases that can be steep for those who are infirm. Telephone us and ask us as many questions as you want. If something is important to you, then do not assume something but please ask us. Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. If an accident does occur, please complete an Accident Report and give this to the general manager.
7. Dealing with complaints
   Should you have a problem on your holiday, you must complete a resort report and give this to our house manager as soon as possible. We must be given an opportunity to resolve any issues brought to our attention and reasonable allowances should be made by you regarding the amount of time taken to rectify the problem. Compensation payments will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked. It is unreasonable to take no action whilst on holiday, but then write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with. If a problem remains unresolved during your holiday you should make a complaint to The Inner Temple within 28 days of the completion of your holiday. We will receive a report from the Goa Office and reply to you within 28 days of receipt of your letter. We hope that we can settle any holiday complaints amicably, however, should this prove not to be the case, you may refer any dispute relating to this contract to an Arbitrator from the London Court of Arbitration. The scheme provides for a simple and inexpensive method of arbitration on documents alone, with restricted liability of the client in respect of costs. The scheme does not apply to claims for an amount greater than Rs1,00,000 per person or Rs5,00,000 per booking form, or to claims which are solely or mainly in respect of physical injury or illness. Details of the scheme may be obtained from the Chartered Institute of Arbitrators.
8. Website accuracy
   The descriptions of villages and accommodation have been compiled through personal experience. We have attempted to describe the accommodation on offer, but due to the individuality of the properties, it is almost impossible to cover every detail appertaining to each one in a brochure description. The Inner Temple is privately owned and therefore furnishings and equipment may be replaced or updated as the owners think fit and this may not be reflected in a website picture. We have also tried to describe the location of the properties as accurately as possible. However, village life goes on even if you are on holiday and the quiet location we may have described could suddenly become very noisy from local church or temple festivals which are celebrated throughout the year. We are not in a position to notify you of these specific festivals or events. There may be occasions when an advertised facility is modified or not available. Such situations may be dictated by local circumstances, for example: for maintenance, water shortages, unsuitable weather conditions, fuel shortages, reduced power supplies and other circumstances beyond our control. If we are advised of any of these we will of course notify you as soon as possible but we cannot be held liable in such circumstances. It is also important to note that some facilities, such as restaurants, may not operate at all times in the season. We regret that we are unable to cover every eventuality in our website descriptions.
9. Telephone and Internet access
   Cell phones are provided for local calls in our villas. If the phone develops a fault, it can sometimes take a long time to repair and does not form part of our contract with you. We do not offer compensation if a phone or internet connection is not working due to circumstances beyond our control.

Your Commitment To Us

1. Booking Your Holiday
   At the time of booking you, as lead booker, must complete a booking form on behalf of yourself and all other persons on whose behalf the booking is made (including persons substituted or added by agreement) and pay a deposit of one third of the total property rental. Once the booking has been confirmed online you are confirming that you understand and have accepted our booking conditions. Should you later cancel, cancellation charges will become payable in accordance with paragraph 5. We allow seven days for your monies to reach us. If we do not receive them within this time, we will release your booking.
   You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such Conditions. You agree to supervise all usage by minors of this Site under your name or account.
   You also warrant that all information supplied by you or members of your traveling party in using this Site is true and accurate and without limitation, or any false or fraudulent reservations. You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorized by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation payment of all moneys due under such terms or conditions. The Site contains details of The Inner Temple villa rates. Reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions. You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party web sites or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.
   No contract will subsist between you and The Inner Temple for any services or products offered through the Site unless and until The Inner Temple accepts your order by e‐mail and any such contract shall be deemed to incorporate our terms of booking. Any other relevant terms and conditions relating to particular services or products are set out in the Site. TERMS & CONDITIONS You undertake that all details you provide to in connection with any services or products which may be offered by The Inner Temple  on the site will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. The Inner Temple  reserves the right to obtain validation of your credit card details before providing you with any services or products.
2. Paying For Your Holiday
   After your booking is confirmed and a deposit received, a confirmation mail will be sent to you giving you details of the accommodation booked, dates and the total cost due including taxi transfers. This confirmation invoice forms a contract between The Inner Temple and the person to whom it is addressed and is based on the understanding that you, on behalf of yourself and all the other persons on whose behalf the booking is made, have read and understood “Our Terms of Business and Essential Travel Information”. A full payment is due not later than ten weeks before departure. We reserve the right to cancel your holiday (and invoke cancellation charges as detailed in paragraph 5) if payment is not received by the due date. If you make a holiday booking within ten weeks of your departure date then you must pay the full cost of the holiday at the booking stage.
3. Insurance
   As a condition of booking, The Inner Temple requires that you take out adequate holiday insurance cover for each person in your party. At least 21 days prior to departure we will require you to furnish us with the Company Name and policy number of your insurance, together with the 24 hour emergency telephone number. If you fail to provide The Inner Temple with these details, we reserve the right to cancel your booking with no refund of payments you have made to us.
4. Making Changes to Your Holiday
   If you wish to change any details of your booking we will do our best to help, but give no guarantee in this regard and any alterations after the final balance has been paid (10 weeks before departure) will carry an alteration fee of Rs 2000 per amendment. All alterations should be notified in writing by the person making the booking. Please make every effort to inform our Goa Office if there are any last minute changes to your arrival arrangements. If you fail to do this, any additional transfer costs will be charged locally.
5. Cancelling Your Holiday
   Should you wish to cancel your booking once it has been accepted by us, we must receive written instructions from the person who made the booking to this effect. The cancellation will take effect from the day the written confirmation is received and the following scale of cancellation charges apply:
   

   More than 70 days before the start of the holiday	Deposit Only
   Between 36-69 days	50% of total holiday cost
   35 days – start of holiday	100% of total holiday cost

6. We strongly recommend that you take out holiday insurance which covers against loss of deposit or cancellation fees.
7. Our Accommodation
   The holiday accommodation is booked exclusively for the persons named on the booking form. No other persons may use the accommodation without our express permission. The villas are booked for normal holiday use only and pets/animals are not allowed. If in our opinion accommodation manager or any other person in authority deems that you are behaving in such a way as to cause danger, distress or annoyance to others or damage property, your holiday arrangements may be terminated by either our selves or the supplier concerned. In this situation we will have no liability to you and will not be responsible for making any refund, paying any compensation or meeting any costs or expenses you incur as a result. Further, you must meet any expenses we incur as a result of your behaviour.
8. Breakages
   All breakages or damages to the accommodation must be reported immediately and these must be paid for locally before vacating the villa. We also reserve the right to charge for damage or breakages not reported and found after departure.